Bank of America Jobs – Financial Center Manager

Job Description:

We’re looking for the next generation of Financial Center Managers – those with a passion for growing a long-term career, building relationships and working with a team of client professionals in one of over 4,000 locations nationwide. The Financial Center Manager role is meant for those looking to make a real impact and build a career in financial services. The role is ideal for those with a passion for leading a team, operating as a business owner, fostering a team environment and driving a client-centric culture to make clients’ financial lives better. As a Financial Center Manager, you’ll develop your financial center team to provide an exceptional client experience, understand the needs of our clients, and ensure clients are introduced to and provided with the most appropriate solution to improve their financial lives.

Job Responsibilities:

• Adhere to policies and procedures through education of regulatory policies, employee and client safety procedures and service delivery guidelines.
• Ensure day-to-day activities comply with standards by observing and coaching teammates in customer service, operational procedures, transaction accuracy and client engagement.
• Continuously learn and advance your career goals through intentional career paths to the next best role.
• Use resources and innovative technologies to optimize the client experience.
• Gain in-depth knowledge of clients’ financial life priorities and connect them to Bank of America solutions that meet their financial goals.
• Lead a team and operate as a business owner by observing and coaching team and individual performance to collectively meet goals, establishing action plans as applicable.
• Build a successful career at Bank of America through world-class training and on-boarding programs that set you up for success.
• Grow in your current role through one-on-one coaching from Academy managers who are invested in your success and training programs that help you excel, build new skills or take on additional responsibility.
• Attract and retain talent by personally investing in talent through interviewing and hiring financial center employees.
• Understand solutions we provide and build relationships with teammates and specialists to assist clients with financial needs.

Job Requirements:

• Collaborates effectively to get things done, building and nurturing strong relationships.
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
• Bilingual skills.
• Has 3+ years’ of demonstrated experience building, leading, managing and coaching a team.
• Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
• Applies strong critical thinking and problem-solving skills to meet clients’ needs.
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Experience in financial services and knowledge of financial services industry, products and solutions.
• Experience in mortgage, retail or hospitality.
• Efficiently manages your time and capacity.
• Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.
• Communicates effectively and confidently, and is comfortable engaging all clients.
• Has the ability to learn and adapt to new information and technology platforms.

Job Details:

Company: Bank of America

Vacancy Type:  Full Time

Job Location: Sarasota, FL, US

Application Deadline: N/A

Apply Here

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