Advanced Air Vacancies – Customer Service Agent

Job Description:

We are actively searching for a Customer Service Agent to be based out of Carlsbad, CA! This position is responsible for providing excellent customer service by handling information inquiries, reservations, ticketing, passenger check-in, baggage check-in, aircraft preparation and problem resolution for all Advanced Airlines (AA) passengers and potential passengers/guests.

Job Responsibilities:

• Greet and provide outstanding service to all AA customers and guests in a friendly, courteous and professional manner;
• Answer telephone to provide information, resolve problems or complaints, and assist as needed;
• Ensure aircraft are prepared for flight, including food and beverage stocking and light cleaning
• Transport passengers via shuttle or van as required;
• Additional duties as assigned by Supervisor
• Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service;
• May handle cash, checks, credit cards, and travel vouchers as forms of payments for tickets;
• Oversee passenger unloading of firearms in accordance with training, policy, and TSA where required
• Maintain AA brand standards and consistency in the ground experience;
• Ensures FAA, Airline, and Airport regulations are followed at all times;
• Enforces safety/security measures and protects sensitive zones;
• Identify opportunities to improve customer experience and increase satisfaction;
• Maintain positive customer relations at all times by using good judgment and the ability to multi-task;
• Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers;
• Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manner, and assist passengers, as needed;
• Communicate to customers when a flight has been delayed or cancelled and work to re-accommodate them according to company policy
• Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer general inquires both in-person and over the telephone;

Job Requirements:

• Must have valid Driver’s license and clean driving record
• Must be willing to work outside in all types of weather and elevated noise levels within the airport environment
• Will be required to meet all local airport and TSA requirements
• Must be able to work flexible hours including evenings, weekends, holidays and overtime, as needed
• Ability to work efficiently under time constraints
• Must be 21 years or older
• Pass FAA Drug and Alcohol testing, background checks and submit to random drug test when required
• May be required to attend firearm handling training for the purpose of observing correct practice of passenger firearm unloading at check-in
• 2+ years of customer service experience
• Experience with Videcom (airline reservation system) preferred
• High School diploma or GED equivalent
• Must have authorization to work in the U.S.
• Positive attitude and winning personality
• May be required to obtain a Secured Identification Display Area (SIDA) badge for certain airports
• Experience in a service or hospitality related environment desired
• Experience in aviation, (commercial, general, or charter) is desired
• Excellent communication and problem-solving skills
• Ability to push/pull/lift 50 lbs. for extended periods of time
• Experience with Microsoft Office products including Outlook, Word and Excel
• Experience with Google Suite including Sheets, Docs, Drive

Job Details:

Company: Advanced Air

Vacancy Type: Part Time

Job Location: Carlsbad, CA

Application Deadline: N/A

Apply Here

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