Air Canada Jobs in Ottawa – Crew Productivity Specialist

Job Description:

Reporting to the Manager, Wellness Crew Productivity, the Crew Productivity Specialist is responsible to ensure the adherence and application of all attendance programs for the Cabin Crew Bases. This position is accountable to lead the attendance programs and processes, ensuring consistent application of these programs and processes, up to and including individual case handling and outcomes.

Job Responsibilities:

• Peoplesoft extract of daily absenteeism reports, identifying patterned absenteeism, travel while on book off status, no sick time remaining, and other reports related to absenteeism.
• Conduct Care and Wellbeing Calls to Cabin
• Work with our business partners including but not limited to Base Management, Occupational Health Services, Disability Management and Crew Scheduling
• Effective utilization of all attendance programs, extract and analyze data, and prepare detailed plan of action, with the intended outcome of reducing absenteeism, identifying misuse of programs, reducing overall costs and achieving targets.
• A firm but fair assessment and approach of our generous attendance programs
• Crew scheduling incident report follow up and medical substantiation tracking
• CAMS (Corporate Absenteeism Management System) data management, including tracking, file preparation, meetings and follow up.
• Ensure the health and wellbeing of our award-winning cabin crew

Job Requirements:

• Strong employee focus, treating all employees with professionalism and care
• Recognized ability to work under pressure, handle stressful situations and maintain flexibility
• Requires knowledge of Peoplesoft, Netline, CAMS, and Shepell fgi Absence Support Management
• Practical experience in attendance management, programs and cost savings
• Ability to respond quickly to situations and seize opportunities
• Excellent problem solving skills; able to apply creative solutions that have a positive impact on results
• Experience in managing a unionized workforce and ideally has knowledge of present In-flight Service Collective Agreement, technical and professional progressive disciplines
• Genuine desire to contribute to the betterment of Air Canada
• Exhibit leadership qualities which elicit trust in employees and demonstrate leadership judgment
• Requires moderate expertise work in In-Flight Service procedures, programs, technology, principles, theories, and/or ideas
• A good working knowledge of Corporate Absenteeism Management Programs
• Airline experience, with specific knowledge of In-Flight Service
• Superior written and verbal communication skills
• Possess an energetic and tenacious achievement orientation
• A good sound knowledge of Team building/ leading a team is essential
• Able to influence, convince and create mutually acceptable solutions in the context of conflicts

Job Details:

Company: Air Canada

Vacancy Type:  Full Time

Job Location: Ottawa, ‎Ontario, CA

Application Deadline: N/A

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