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Website Amazon
Job Description:
As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.
Job Responsibilities:
- Participating in hiring, training and development of others.
- Automating manual tasks; create/improve small tools that help make team operations more efficient.
- Moving up to 49 lbs as well as standing and walking during shifts lasting 12 hours.
- Troubleshooting difficult IT problems without SOPs Planning and coordinating CMs and CM templates.
- Collaborating with internal teams or vendors to execute projects. Leading continuous improvement efforts.
- Serving as the first point of escalation.
- Auditing the quality of work performed and provide constructive feedback when necessary.
Job Requirements:
- 3+ years IT experience with client, server, and network service delivery
- 4+ years of hands on IT systems or relevant experience in a commercial production environment
- Bachelor’s degree in Computer science or IT related field
- 4+ years of experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
- 4+ years of experience troubleshooting skills in a multi-user high availability environment
- Industry relevant certifications such as: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS
- High School or equivalent diploma
- Strong troubleshooting skills of very complex systems Ability to explain complex IT concepts in simple terms Excellent written and verbal communication skills
- Ability to manage high priority projects
- 4+ years of experience in each of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
Job Details:
Company: Amazon
Vacancy Type: Full Time
Job Location: Little Rock, AR, US
Application Deadline: N/A
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