Amazon Hiring – Delivery Station Liaison

Job Description:

As a Delivery Station Liaison, you will help improve the customer experience by providing real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.

Job Responsibilities:

• Communicating with customers directly by phone and by email
• Empathizing with and prioritizing customer needs
• Upholding company values in working with every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing a grammatically correct, concise, and accurate written response to customers
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible, full time schedule (40+ hours per week)
• Working from inside an Amazon Logistics (AMZL) delivery station
• Performing the following tasks:
• Carry, lift, push and pull up to 49 pounds
• Stand, kneel, crouch, and/or stretch during shifts up to 12 hours long
• Work in an environment where the noise level varies (personal protective equipment provided)
• Work in an environment where the temperature may vary

Job Requirements:

• High School or equivalent diploma
• Experience with Windows Operating Systems and Microsoft Outlook
• Familiarity with multiple web browsers, window navigation and instant messenger tools
• Previous experience in Customer Service
• Ability to effectively prioritize work time to ensure efficiency
• Experience working on a merchandising/brand ambassador team
• Demonstrates integrity and has track-record of earning trust

Job Details:

Company: Amazon

Vacancy Type:  Full Time

Job Location: Surrey, British Columbia, CA

Application Deadline: N/A

Apply Here

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