Amazon Jobs – Regional Program Manager

Job Description:

As a Regional Program Manager in Valencia, you will work with communities to identify their needs and design innovative, scalable solutions that build goodwill and improve operational excellence. You will be accountable for creating local as well as regional strategy plans and you are comfortable working in an ambiguous environment. This role is highly visible within Amazon and provides opportunity to influence thinking across multiple teams and businesses. This role reports into a Senior Manager responsible for overseeing community operations within Spain.

Job Responsibilities:

• Leverage data, feedback, and other inspection mechanisms to understand the needs and specific opportunities for operational improvements in neighborhoods where Amazon operates.
• Represent Amazon in discussions with local government, public offices, local business chapters, neighboring businesses and residential communities.
• Identify opportunities for partnership on community outreach and develop proactive, locally-focused plans for Amazon facilities to engage community members.
• Partner with People Experience Technology, Safety, and other Regional support teams to drive implementation and adoption of programs that connect internal community members. Create mechanisms and feedback loops to drive continuous improvement of this work.
• Collaborate with internal teams to launch new Amazon delivery stations. Develop community outreach campaigns and support on-boarding the new delivery station leadership teams.
• Partner closely with Amazon’s Public Policy, Public Relations, Operations, Infrastructure, Real Estate teams regarding new investments and site expansions to represent the voice of community members in our decision making.
• Determine the root cause of any community concerns. Collaborate with internal stakeholders to design the operational changes, ensuring community members are engaged through the change process.

Job Requirements:

• Ability to develop new ideas and creative solutions with community interests as a focal point
• Experience influencing senior leadership.
• Experience in operations, customer service, community or public relations, government, or public policy.
• Ability to influence and coach leaders at all levels in understanding their role in building culture and connecting individuals as well as teams.
• Ability to influence and improve results laterally and remotely through cross-functional colleagues
• Excellent written and verbal communication.
• University degree or equivalent experience.
• Ability to identify and solve ambiguous problems to make business decisions using relevant data and insights
• Experience in a program management role driving process improvement with cross-functional stakeholders.

Job Details:

Company: Amazon

Vacancy Type:  Full Time

Job Location: Valencia, Spain

Application Deadline: N/A

Apply Here

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