Asos Jobs – Italian Quality Advisor

Job Description:

Our customers are at the heart of everything we do, which means that we try to get things right for them first time, every time. We’re 24/7, we’re multi-channel and we’re truly global. All of this means that we strive to make our customer’s journey with us something we’re proud of. We’re an energetic, friendly bunch and we thrive in our ever-changing business. Whether we’re reviewing orders, making sure customers are protected when they shop with us or whether it’s having a chat with a customer seeking that perfect outfit, we enjoy being a part of the ASOS journey and being a part of its success.

Job Responsibilities:

The role is to ensure our Italian customers have an amazing customer experience through giving support and feedback to our front line. Ensuring that all quality is calibrated across the Italian market and that all advisors have amix of motivational and developmental feedback to drive excellent customer service

Job Requirements:

The quality team are a support team within Customer Care. We are responsible for ensuring that our customers receive a high quality response. We do this through giving written feedback and face to face coaching sessions with our customer advisors as well as supporting our partners to achieve an excellent customer service. We provide insights and feedback to the operation at all levels to make sure our customers have great experiences when contacting Customer Care. The insights that we discover are delivered to our stakeholders ensure that we’re continuously improving and providing a consistent support. As a team we think creatively on new ways to provide this support to ultimately drive our teams performance and measure our customer responses through CSAT and NPS scores.

Job Details:

Company: Asos

Vacancy Type:  Full Time

Job Location: London, England, UK

Application Deadline: N/A

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