Asos Vacancies – Project Manager

Job Description:

The Project Manager is responsible for the successful delivery of multiple projects aligned to adding value in support of our Customer Care strategy.

The Project Manager will take full responsibility for the shaping up and delivery of projects within CC. They will plan and co-ordinate activities to manage and implement a project from initiation phase through to launch and benefits realisation. The role will be responsible for evaluating any operational cost and managing risks and issues effectively.

The role will ensure that project milestones and deliverables are met on time and to budget. Project reporting will also be a key part of the role, requiring RAG status reports to be produced on a fortnightly basis to feed into programme boards. The project manager will also support our change function on project management best practices and methodologies on a day-to-day basis.

Job Responsibilities:

• Risk Management: Identify and assess project risks, communicating them to respective stakeholders to ensure mitigation plans are put in place.
• Change Management: Working with the PMO to successfully roll out changes into front line operations following internal runbooks and ELS processes.
• Stakeholder Management: Use the appropriate channels and language to ensure that stakeholders always feel up to date with progress, issues and risks. Produce reporting on all projects you are managing and give status updates to senior leadership at programme boards and steering committees
• Quality Management: Ensure the result of an outcome meets the needs for which the project was executed; includes quality planning, assurance, and control. Ensure all cycles of testing are undertaken and defects managed in accordance with agreed priorities.
• Benefits Management: Measure project performance to identify areas for improvement before closing the project lifecycle.
• Delivery: Shape, own and be accountable for all elements of the delivery plan, ensuring the team have alignment with clear scope/objectives across all colleagues involved in the project(s).
• Support the Team: Actively monitor and help unblock risks/issues to ensure the team have everything they need to effectively deliver their work.
• Coordination: Facilitate daily stand-up(s) for the team to ensure inter-team alignment with a clear focus on delivery and outcomes to meet the project delivery plan.
• Financial Management: Extrapolate resourcing requirements from project estimations to help forecast costs and plan budgets.

Job Requirements:

• Experience in delivering large scale contact centre changes, both technical and operational.
• Experience in working closely with senior stakeholders to manage change and ensure expectations are clear at all times.
• Online Retail/Contact Centre sector background preferable.
• Strong analytical skills, data driven and can use it to understand expected impact on change.
• Excellent communication skills, with the ability to engage and influence stakeholders across all levels and functions, internally and externally
• Significant business transformation experience (including experience across different methodologies inc. waterfall and agile (Prince 2/APMG qualification preferable).

Job Details:

Company: Asos

Vacancy Type:  Full Time

Job Location: Watford, England, UK

Application Deadline: N/A

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