Live Complaints Investigator – Axa Jobs in Belfast

Job Description:

At AXA we share a common purpose;to act for human progress by protecting what matters. We rely on people, just like you, to make this a reality.

That’s why we are open, supportive, challenging and empowering. We encourage our people to learn and grow their career in the direction that’s right for them.

AXA UK is proud to have just been awarded 24th Best Place to Work by Glassdoor, reflecting how much our colleagues love working here.

Job Responsibilities:

• You will work in our Redhill contact centre, providing essential support to the business by handling and resolving customer’s complaints, in accordance with our regulations. On a daily basis, you’ll manage the allocation of incoming complaints and non-complaints across the Live Complaints and Customer Relations team.
• Based in our Redhill office, you will contribute to discussion with the wider business to drive improvements across all service areas and assist in responding to information requests identifying any breaches or red flags.
• We see ourselves as one big team,One AXAand you’ll be responsible for working as an effective team player. You’ll support and assist other team members in the resolution of complaints, handling and resolving escalated calls. Additionally, to expand your own knowledge, you will support the team in making decisions on complex cases.

Job Requirements:

• Willingness to learn and adapt to change
• Proficient in Excel and Word

Qualification & Experience:

• Excellent communication skills
• Ability to work under pressure and handle multiple tasks at one time
• Excellent time management
• Attention to detail

Job Details:

Company: AXA

Vacancy Type:  Full Time

Job Location: Belfast, Northern Ireland, UK

Application Deadline: N/A

Apply Here

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