Bank of Ireland Jobs in Belfast – Business Services Advisor

Job Description:

NIIB Group Ltd. trading as Northridge Finance is part of the Bank of Ireland UK PLC and specialises in providing personal and commercial asset finance products across the UK.

As part of Bank of Ireland UK, Northridge supports its goal to be the leading partnership bank, providing simple, flexible, accessible financial services and products to UK customers, both directly and through partnerships with trusted and respected UK brands and intermediaries.

Our successful approach to partnership is helping to make us to be distinctive in the marketplace and challenge the big UK retail banks, by offering consumers a genuine and accessible alternative that they can trust.

Job Responsibilities:

You will be responsible for inputting new business applications and providing a high level of customer service. Assessing finance docs andAML items for payment. Confidentiality is essential, managing high volume telephone queries from all intermediaries and responding to email queries. You must be a team player working in collaboration with your team and partners

• To ensure effective and corrective action is taken on all accounts in accordance with company procedure and Group Compliance Policy
• To handle customer queries as they arise by telephone, correspondence, or personal interview
• To assess cases, prepare all necessary documentation and recommend for further action
• To action outgoing calls by telephone to customers.
• To provide a high level of service to customers, colleagues, and intermediaries
• To maintain and accurately update data bases and spreadsheets
• Be flexible in relation to after hours working and to provide cover in other areas, as and when required.
• Perform other duties as required.

Job Requirements:

• Proficient in Microsoft Office applications (including Word and Excel)
• Previous administration experience.
• Proven evidence of good written and oral communication skills
• Demonstrate ability to prioritise workloads and meet deadlines
• Flexibility and adaptability with regard to work and working hours

Job Details:

Company: Bank of Ireland

Vacancy Type:  Full Time

Job Location: Belfast, Ulster, IR

Application Deadline: N/A

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