CA State Jobs – Bilingual Service Center Representative

Job Description:

Covered California is looking for a Bilingual Service Center Representative to join the Service Center Division. The Bilingual Service Center Representative interacts and solves the needs of the consumers, potential consumers, and other entities such as Qualified Health Plans (QHPs), Certified Insurance Agents (CIAs), Certified Enrollment Counselors (CECs) or County Eligibility Workers (CEWs). This role involves answering inbound calls in a high volume service center environment, collecting and entering essential data elements into a computer system(s), and providing an overview of qualified health plans for Covered California.

Job Responsibilities:

At Covered California, we recognize our employees are our most valuable asset that helps ensure that our vision, mission, and values are fully realized. We provide incredible benefits for our employees, including healthcare, retirement, and savings, work-life services, leave benefits, and work-life balance. To learn more, copy and paste this link into your browser: https://hbex.coveredca.com/careers/benefits/

Job Requirements:

• Experience in and knowledge of public health and health care industry services, programs and trends
• Moderate knowledge and use of Microsoft Office products (Outlook, Word, Excel)
• Experience in delivering professional oral and written communication
• Experience providing customer service, specifically in a call center environment
• Experience with call center phone equipment and systems
• Experience displaying an advanced ability to multi-task in a fast paced-environment
• Ability to read/write bilingual documents and correspondence

Job Details:

Company: State of California

Vacancy Type:  Full Time

Job Location: Fresno, CA, US

Application Deadline: N/A

Apply Here

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