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Website Canada Revenue Agency
Job Description:
Conduct interviews by telephone to gather and verify information, request and negotiate payment of outstanding amounts within prescribed parameters, request missing returns and provide a legal warning to taxpayers.
Verbally respond to telephone enquiries pertaining to system-generated letters and provide general collection and compliance information.
Gather and verify taxpayer contact information, recovery sources and other relevant information and input data on to Agency electronic diaries.
Refer unresolved accounts, or accounts meeting a predetermined criteria to other staff within the Agency.
Job Requirements:
- Working or volunteering in a client service environment, providing services to the public* either on the telephone, by written correspondence and/or in person
- Providing services to the public would include all or some of the following:
- Successful completion of a secondary school diploma
- Explaining and sharing information
- Responding to requests and enquiries
- Resolving complaints and problems
- Experience using computer applications Excel, Word, and Outlook.
Job Details:
Company: Canada Revenue Agency
Vacancy Type: Full Time
Job Location: Ottawa, ON, CA
Application Deadline: N/A
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