Cathay Pacific Jobs – Cargo Sales Support Executive

Job Description:

Cathay Pacific Airways is looking for an enthusiastic, service-oriented individual to join the Cargo team at IAH Airport. The successful candidate will execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators by providing excellent customer service and solutions.

Job Responsibilities:

• Provide support to manage capacity in order to maximize flight revenue
• Coordinate with the outside sales team to provide customer-centric solutions to customers
• Provide superb sales and customer service in all commercial customer touch points so as to drive premium selling rates and regular business
• Champion Cathay products and provide excellent and consistent product solutions to customers
• Support the Cargo Manager(s) to implement programs on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions
• Any other reasonable task as requested
• Help to implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
• Assist the Cargo Manager(s) and coordinate with the Cargo Sales Officer(s) to achieve revenue target and generate ancillary revenue by actively seeking support from customers
• Answer customers’ enquiries and handle customers’ offline booking and e-booking requests in a timely and professional manner
• Manage the day-to-day relationship with stakeholders from all sales channels for revenue generation purposes

Job Requirements:

• Must comply with the Company’s mandatory COVID-19 Vaccination policy
• Ability to work independently
• Proficiency and working knowledge of Microsoft Office i.e. Word, Excel and PowerPoint
• 1-2 years’ experience in the cargo industry or with airline freight; inside sales experience is an advantage
• Prior customer service experience is an advantage
• Excellent communication skills
• Knowledge of OSHA
• Knowledge of CHAMP Cargospot or similar system(s) is an asset
• Demonstrable customer service sense

Job Details:

Company: Cathay Pacific Airways

Vacancy Type: Full Time

Job Location: Houston, TX

Application Deadline: N/A

Apply Here

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