Citi Careers – Application Support Senior Analyst

Job Description:

The successful candidate will liaise closely with your colleagues in the London , New York, Mississauga, Shanghai and Singapore to ensure 24 x 5 coverage of the application. As a member of the EMEA Support team – you will be required to provide on-site cover between the hours or 07:00 and 19:00 EST to cover business start-up and close, and any additional demands of the business. You will be expected to cover occasional requirements to provide weekend coverage on a rotational basis to support releases cycles, and participate in disaster recovery testing.

Job Responsibilities:

• Provide user support for mission critical trade capture system.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Develop and maintain technical support documentation.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Participate in application releases, from development, testing and deployment into production.
• Perform post release checkouts after application releases and infrastructure updates.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
• Ensure all productions issues are logged and updated as per the Support team policies and procedures.
• Effectively share information with other support team members and with other technology teams.
• Support all aspects of Derivative trade life cycle flow, including ECN, back office and regulatory reporting flows.
• Start of day checks, continuous monitoring of application and underlying infrastructure and regional handover at end of day.
• Perform same day and next day position break analysis and reconciliations.

Job Requirements:

• Experience in a similar Application Support role
• Excellent interpersonal and communication skills and can demonstrate working in a team
• Experience in trading and Middle office functions an advantage but not essential
• Experience in handling long running projects

Qualification & Experience:

• Bachelor’s Degree

Job Details:

Company: Citi

Vacancy Type:  Full Time

Job Location: Bangor, Northern Ireland, UK

Application Deadline: N/A

Apply Here

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