Job Description: The successful candidate will liaise closely with your colleagues in the London , New York, Mississauga, Shanghai and Singapore to ensure 24 x 5 coverage of the application. As a member of the EMEA Support team – you will be required to provide on-site cover between the hours or 07:00 and 19:00 EST to cover business start-up and close, and any additional demands of the business. You will be expected to cover occasional requirements to provide weekend coverage on a rotational basis to support releases cycles, and participate in disaster recovery testing. Job Responsibilities: Provide user support for mission critical trade capture system. Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements. Develop and maintain technical support documentation. Act as a liaison between users/traders, interfacing internal technology groups and vendors. Participate in application releases, from development, testing and deployment into production. Perform post release checkouts after application releases and infrastructure updates. Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives. Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements. Ensure all productions issues are logged and updated as per the Support team policies and procedures. Effectively share information with other support team members and with other technology teams. Support all aspects of Derivative trade life cycle flow, including ECN, back office and regulatory reporting flows. Start of day checks, continuous monitoring of application and underlying infrastructure and regional handover at end of day. Perform same day and next day position break analysis and reconciliations. Job Requirements: Experience in a similar Application Support role Excellent interpersonal and communication skills and can demonstrate working in a team Experience in trading and Middle office functions an advantage but not essential Experience in handling long running projects Qualification & Experience: Bachelor's Degree Job Details: Company: Citi Vacancy Type: Full Time Job Location: Bangor, Northern Ireland, UK Application Deadline: N/A Apply Here jobsvilla.net
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