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Website Canada Revenue Agency
Job Description:
CRA prioritizes diversity and inclusion and is firmly committed to providing a diverse workforce that reflects the population we serve. CRA’s National Employment Equity (EE) Staffing Strategy strives to eliminate EE gaps for the four EE designated groups: Indigenous peoples, persons with disabilities, members of visible minorities, and women. Where an EE gap exists at the time of appointment, EE may be used as an appointment criterion for permanent and temporary appointments/staffing actions over six months made through this process.
Job Responsibilities:
- Reviewing, planning, organizing, prioritizing, and working on an assigned workload.
- Obtaining information from and providing information to taxpayers and representatives both verbally (on the phone) and in writing.
- Receiving, reviewing, analyzing, and researching taxpayer information from internal and external sources to identify and resolve taxpayer accounts requiring corrective action.
- Researching, analyzing, interpreting, and applying legislative and regulatory provisions, policies and guidelines.
- Reviewing and directing enquiries or issues to the appropriate area for resolution
- Reviewing and directing enquiries or issues to the appropriate area for resolution.
- Preparing reports, letters, and other documents.
- Processing correspondence.
- Participating in projects designed to enforce identified areas of non-compliance.
- Analyzing, processing, and resolving files or requests from taxpayers and their representatives.
- Communicating with taxpayers and representatives both verbally (on the phone) and in writing, which includes answering inbound/outbound telephone enquiries.
- Investigating, correcting, and updating various computer systems.
Job Requirements:
- Willingness to work overtime
- Minimize business disruption
- Budgetary considerations
- Additional education or training
- Specific experience
- Valid Driver’s license or personal mobility to a degree normally associated with the possession of a driver’s license
- Duration of appointment
- Start date
- Willingness to travel
Job Details:
Company: Canada Revenue Agency
Vacancy Type: Full Time
Job Location: St John’s, Newfoundland and Labrador, CA
Application Deadline: N/A
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