Ikea Jobs Vacancies – Customer Service Advisor

Job Description:

We are looking to welcome full-time Customer Service Advisers to our Sheffield Customer Support Centre! After a period of exciting transformation.

Job Responsibilities:

• Meeting Contact Centre standards, KPIs and service levels
• Preventative Customer Resolution administration tasks
• Engaging in daily Microsoft teams chats with your peers in order to provide and receive support
• Receiving ongoing coaching to enable you to meet and delight our customers
• Working with Microsoft Office 365, Customer Resolution management system and delivery systems.

Job Requirements:

• Professionalism and an ability to work independently as part of a team-based structure
• Willingness to learn, grow and work within a changing environment
• Confidence and experience using IT
• Strong attention to detail
• Excellent communication skills and a passion for customer resolution
• The ability to build good rapport with customers and demonstrate empathy with a confident telephone manner
• Self-motivation with a drive to find the right solutions for our customers
• Resilience and the ability to remain calm under pressure

Job Details:

Company: IKEA

Vacancy Type:  Part Time

Job Location: Sheffield, England, UK

Application Deadline: N/A

Apply Here

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