Jet Airway Careers – Ground Support Agent

Job Description:

The Ground Support Agent is dedicated to support the FBO’s 5-star customer service provided to our customers, visitors and business acquaintances.

Job Responsibilities:

• Adhere to the departmental standards of excellence for customer service, grooming and dress code.
• Effectively enforce company policies without alienating customers.
• Transfer packages and other baggage to/ from aircraft to/ from vans, cargo trucks etc. Ensure all baggage is identified by traveler, stays with the passenger, and all bags get aboard the aircraft or to lobby and onto passenger transportation.
• Operate courtesy van/bus to transport passengers, crew, baggage and/or cargo. Ensure vehicles are detailed as needed/scheduled.
• Properly greet customers in a welcoming, friendly and respectful manner, escorting customers during arrival and departure to/from lobby to/from aircraft.
• Serve when necessary as a liaison for service requests, internal department assistance and /or staff member needs. Communicate with the appropriate departments and/or provide services the customer requires for aircraft cleaning, accurate arrival and departure times, fuel, maintenance, avionics, hangar, and any other service requirements.
• Help as needed with hangar stacking and aircraft ramp parking; guiding aircraft during arrivals and departures; or providing service to aircraft using ground support equipment.
• Maintain current knowledge of all applicable procedures and safety measures
• Report to work in the proper uniform, ready to work when the shift starts.
• Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network
• Keep flight kitchen clean and maintain records for freezers, ice machine and other equipment.
• Maintain stock in all kitchen and bistro areas. Track inventory such as coffee, creamers, ice supplies, etc.
• Respond to requests for coffee, ice, newspapers, and catering to aircraft. Provide back up for deliveries and catering check in when needed.
• Assist with aircraft and hangar cleaning, as needed, to include vacuuming aircraft, washing dishes and coordinating linen cleaning.

Job Requirements:

• High school diploma or GED, or one to three months related experience and/or training; or equivalent combination of education and experience
• Valid state driver license and a clean driving record
• Communicates well both orally and in written form.
• Customer service and safety focused
• Available to work a flexible schedule, including nights, weekends and holidays
• Basic computer knowledge, including but not limited to, WORD, EXCEL, POWERPOINT, and OUTLOOK.
• Basic English language skills (e.g. B1 proficiency level or equivalent)
• Ability to obtain an airport ID Badge within 30 days of employment
• Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)
• Strong interpersonal skills and ability to interact with customers, visitors and business acquaintances.
• Works well with others at all levels of the organization and must be a team player.

Job Details:

Company: Jet Aviation

Vacancy Type: Full Time

Job Location: Teterboro, NJ, US

Application Deadline: N/A

Apply Here

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