Job Description: The Ground Support Agent is dedicated to support the FBO’s 5-star customer service provided to our customers, visitors and business acquaintances. Job Responsibilities: Adhere to the departmental standards of excellence for customer service, grooming and dress code. Effectively enforce company policies without alienating customers. Transfer packages and other baggage to/ from aircraft to/ from vans, cargo trucks etc. Ensure all baggage is identified by traveler, stays with the passenger, and all bags get aboard the aircraft or to lobby and onto passenger transportation. Operate courtesy van/bus to transport passengers, crew, baggage and/or cargo. Ensure vehicles are detailed as needed/scheduled. Properly greet customers in a welcoming, friendly and respectful manner, escorting customers during arrival and departure to/from lobby to/from aircraft. Serve when necessary as a liaison for service requests, internal department assistance and /or staff member needs. Communicate with the appropriate departments and/or provide services the customer requires for aircraft cleaning, accurate arrival and departure times, fuel, maintenance, avionics, hangar, and any other service requirements. Help as needed with hangar stacking and aircraft ramp parking; guiding aircraft during arrivals and departures; or providing service to aircraft using ground support equipment. Maintain current knowledge of all applicable procedures and safety measures Report to work in the proper uniform, ready to work when the shift starts. Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network Keep flight kitchen clean and maintain records for freezers, ice machine and other equipment. Maintain stock in all kitchen and bistro areas. Track inventory such as coffee, creamers, ice supplies, etc. Respond to requests for coffee, ice, newspapers, and catering to aircraft. Provide back up for deliveries and catering check in when needed. Assist with aircraft and hangar cleaning, as needed, to include vacuuming aircraft, washing dishes and coordinating linen cleaning. Job Requirements: High school diploma or GED, or one to three months related experience and/or training; or equivalent combination of education and experience Valid state driver license and a clean driving record Communicates well both orally and in written form. Customer service and safety focused Available to work a flexible schedule, including nights, weekends and holidays Basic computer knowledge, including but not limited to, WORD, EXCEL, POWERPOINT, and OUTLOOK. Basic English language skills (e.g. B1 proficiency level or equivalent) Ability to obtain an airport ID Badge within 30 days of employment Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency) Strong interpersonal skills and ability to interact with customers, visitors and business acquaintances. Works well with others at all levels of the organization and must be a team player. Job Details: Company: Jet Aviation Vacancy Type: Full Time Job Location: Teterboro, NJ, US Application Deadline: N/A Apply Here Jobsvilla.net
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