Job Description: The Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. This position serves as the main point of contact for service requests, inquiries, suggestions, and complaints. Job Responsibilities: Assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements Complies with all relevant airport and Jet Aviation policies, regulations, and laws Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner Resolves customer inquiries and complaints fairly and effectively Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships Recommends and implements programs to support customer needs Job Requirements: Ability to work flexible schedules and in various weather conditions as well as meeting minimum physical requirements of the job Excellent multitasking abilities. 1-2 years’ prior FBO working experience or a customer-service related field experience (e.g. hospitality) preferred Ability to work calmly and effectively under pressure Cultural awareness and related sensitivity Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency) Good communication skills Strong customer orientation High School Diploma/GED or equivalent Basic English language skills Job Details: Company: Jet Aviation Vacancy Type: Full Time Job Location: West Palm Beach, FL, US Application Deadline: N/A Apply Here Jobsvilla.net
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