Jet Employment – Customer Service Agent

Job Description:

The Customer Service Agent will provide assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBO’s. The job incumbent will be the main point of contact for service requests, inquiries, suggestions and complaints.

Job Responsibilities:

• Recommend and implement programs to support customer needs
• Assist flight crews and customers with arrangements for hotels, ground transportation, catering, customs and other miscellaneous vendor service requirements
• Increase customer satisfaction by understanding their needs and by responding to them promptly and efficiently
• Provide product and service information to customers and identify upselling opportunities to maintain and increase income streams from customer relationships
• Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network
• Provide the best possible levels of service to our customers in a welcoming, friendly and respectful manner – make the customer feel at home
• Resolve customer inquiries and complaints fairly and effectively
• Attend to handling requests, carry out pre- and post flight administrative tasks including proper recording of all services in FBO1
• Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment
• Identify and report potential hazards and near misses as well as occurrences as required by the reporting system
• Respect all airport policies and all applicable laws and regulations without alienating customers and conduct all work in accordance with Jet
• Aviation’s Policies, Manuals and Procedures

Job Requirements:

• Common courtesy and customer orientation
• Ability to work flexible schedules and in various weather conditions as well as meeting minimum physical requirements of the job
• Hospitality experience
• High School Diploma/GED or equivalent
• Valid driver’s license
• Work experience in the aviation industry or a related field (e.g. hospitality) would be an advantage
• Ability to work calmly and effectively under pressure
• English language skills (e.g. B2 proficiency level or equivalent)
• Good communication skills
• Possesses cultural awareness and required sensitivity
• Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)

Job Details:

Company: Jet Aviation

Vacancy Type: Full Time

Job Location: Teterboro, NJ, US

Application Deadline: N/A

Apply Here

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