Jet Hiring – Night Auditor

Job Description:

The Customer Service Lead Night Auditor provides exceptional customer service; assists the management team in coordinating the daily activities of the department; displays leadership traits appropriate to handle the day-to-day operation; inspires new employees to become leaders. Identifies and understands personal values of superiors, subordinates, peers and others.

Job Responsibilities:

• Provides direction for the customers to local attractions, activities, and restaurants.
• Handles heavy volume of incoming communication via the telephone, aircraft radios, email and internal radios with the line service personnel and/or by any other communication system the company may implement.
• Coordinates with the appropriate departments to provide the services the customer requires for fuel, maintenance, avionics, hangar, aircraft cleaning, accurate arrival and departure times and any other service requirements.
• Builds a strong sense of teamwork and develops strong communication skills among team members.
• Directs some of the day-to-day activities of the Customer Service Representatives
• Directly coordinates employee schedules and assigned tasks with the management team.
• Assists with interviewing applicants for open CSR and Senior CSR positions.
• Greets customers in a welcoming, friendly and respectful manner.
• Adheres to the Departmental Standards of Excellence for exceptional customer service, grooming, and dress code.
• Communicates with customers by phone, email, or in person and receives orders for services that are required during the customer visit.
• Coordinates the daily review of cash and credit card transactions and ensures that daily checks and balances have been completed satisfactorily.
• Assumes additional responsibilities in the absence of the management team and delegates responsibilities to qualified personnel.
• Assists with the training and development of the CSR group of employees.
• Assists in reconciling daily fuel sales, fuel inventory and other transactions.
• Assists with vendor invoice analysis duties in order to ensure accurate and timely billing of the appropriate charges, as needed.
• Completes service request forms, determines charges for service requested, collects credit card information, and prepares change of address records.
• Solicits the sale of new or additional services.
• Communicates changes or additions to Company or departmental policies to the CSR staff.
• Motivates and encourages CSR employees to provide the highest service levels.
• Assists the management team in evaluating and assessing the performance of CSR personnel, including documented coaching, warnings, etc.
• Encourages active involvement of staff to achieve organizational goals.

Job Requirements:

• Ability to work calmly and effectively under pressure
• Possesses cultural awareness and required sensitivity
• Work experience in the aviation industry or a related field (e.g. hospitality) would be an advantage
• Ability to work calmly and effectively under pressure
• Common courtesy and customer orientation
• Ability to work flexible schedules and in various weather conditions as well as meeting minimum physical requirements of the job
• High School Diploma/GED or equivalent
• 2-4 years of work experience
• Must be able to obtain a certificate from NATA Line Service training program
• Must be able to obtain a motor vehicle operating permit (MVOP) within a reasonable (30-60 days) period
• Must have proven knowledge of refueling procedures of general aviation aircraft and corporate aircraft, as well as, working knowledge of towing procedures and techniques
• Work experience in the aviation industry or a related field (e.g. hospitality) would be an advantage
• Basic English language skills
• Good communication skills

Job Details:

Company: Jet Aviation

Vacancy Type: Full Time

Job Location: Teterboro, NJ, US

Application Deadline: N/A

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