Job Description: The Housing & Hospitality Assistant supports Student Housing and Hospitality Services (SHHS) which includes Student Housing, Maintenance, Residence Life and Conferences & Accommodation operations and acts as a first point of contact for all departments within SHHS. The Housing and Hospitality Assistant has broad understanding of the cyclical operations for both Student Housing and Conferences and Accommodation. In addition to the day to day responsibilities of the front desk the duties and environment vary according to the time of year. Staff are required to work a variety of shifts, which include evenings, overnights and weekends. Student Housing and Hospitality Services is open 24/7. Job Responsibilities: Provides student and conference guest check-in and check-out services. Prepares key packages for students and conference guests. On occasion, may be required to provide general tours of residence rooms. Enters data related to guest reservations, lost and found, work orders, verifying time sheets and student parcels. Processes refund requests for vending contracts across campus. Checks financial balances for accuracy and investigates account discrepancies. Corrects accounts in the case of incorrect financial posting. Ensures superior customer service for all visitors of Student Housing and Hospitality Services. Updates door and user information in the electronic lock system. Troubleshoots problems with access to buildings, rooms and access levels. Advises and recommends appropriate service options relevant to the inquiry for housing, meal plan, and guest accommodation services by email, phone and in person. Ensures reconciliation for Online Travel Agent (OTA) accommodation for commission based transactions are accurate. Follows up on discrepancies and makes reservation corrections. Uses tact and discretion when resolving student and guest concerns. Assesses appropriate level of action to take on matters such as; customer service complaints, determining guest room refunds, lock outs, maintenance situations, electronic key and meal card concerns. Reads and troubleshoots daily incident reports, shift reports, and communication logs to resolve identified issues. Will take appropriate steps and/or refers to manager or appropriate SHHS department for follow up. Maintains residence building key inventory and reconciles daily, signing out keys and following up on unreturned keys. Ensures all incoming guest reservations have been allocated appropriate room assignments, by monitoring online reservation system, email, phone and OTA reservations. Maintains knowledge on the mail parcel system and provides back up support for mail handling and delivery when needed. Maintains procedures for mail room and lost and found. Reconciles and reports cash, cheques, debit and credit transactions for all payments collected as well as processes journal vouchers and online cash reports though the financial management systems. Takes payments, posts payments and minor charges and ensures the accuracy of transactions for housing fees, student meal plans and conference guest accounts. Maintains, and recommends updates and changes to the front office manuals, training materials, and departmental policies and procedures. Expected to have knowledge and understanding of the Student Housing Residence Contract. Provides information on the housing application process, meal plan options, room types and cancellation policies. Balances department cash floats. Job Requirements: Demonstrated ability to work both independently and within a team environment. Valid driver’s license is required. Demonstrated ability to use good judgement and solve problems. Demonstrated ability to multi-task and prioritize workload to meet deadlines is essential. Staff are required to work a variety of shifts, which include evenings, overnights and weekends. Student Housing and Hospitality Services is open 24/7. Intermediate level of computer proficiency and Microsoft office applications. Demonstrated ability to exercise confidentiality, sensitivity and tact. Experience working in a university or hotel environment is an asset. Proven experience working with cash systems, cash balancing and ability to understand basic accounting. Ability to complete a satisfactory criminal record check Demonstrated ability to demonstrate accuracy and attention to detail. Completion of grade 12 or equivalent and graduation from a one (1) year post-secondary program; three (3) years of related experience, or an equivalent combination of education and experience. Demonstrated customer service skills and ability to communicate effectively through oral, written and interpersonal means. May be required to lift or carry up to approximately 20 lbs. Job Details: Company: The University of British Columbia Vacancy Type: Full Time Job Location: Kelowna, BC, CA Application Deadline: N/A Apply Here Jobsvilla.net
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