Lush Job Opportunities – Assistant Manager

Job Description:

Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program.

Job Responsibilities:

• Recruitment and Selection: Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan.
• Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals
• Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
• Stock and Inventory: Support the training of your inventory team to abide by fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times within your allocated budget.
• Scheduling, Time and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy.
• Staff Development: collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices
• Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values
• Grow Talent: and elevate your skills and those of your team through constant learning and development, coaching and leading by example
• Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.
• Policies and Procedures: Support your manager to keep your shop complaint and ensure your staff are practicing company standards for time and attendance, product integrity, respectful workplace, health and safety and daily communication.
• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
• Visuals and Merchandising: Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.
• Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required
  Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need

Job Requirements:

• Excellent analytical, critical thinking and troubleshooting skills.
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends
• Excellent listening and communication skills
• Knowledge and interest in skincare, natural beauty and ethical business
• 1-3 years managing or supervising in a retail environment
• Strong customer service, supervisory and sales skills
• Excellent organization and time management skills
• Proficient in excel, Microsoft suit, and adaptable to other systems as required

Qualification & Experience:

• Experience in cross cultural collaboration and DEIB or social justice training
• Basic HR skills in hiring, scheduling, training, and performance management
• Ability to develop and train staff through positive coaching and feedback
• Fluency in Spanish, French or other languages
• Experience with consultation-based customer service models

Job Details:

Company: LUSH

Vacancy Type:  Full Time

Job Location: Albany, NY, US

Application Deadline: N/A

Apply Here

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