Job Description: Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Job Responsibilities: Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed Addresses customer concerns and issues promptly, ensuring a positive customer experience Promotes credit and loyalty programs during customer interactions Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Ensures adherence to all labor laws, policies, and procedures Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Role models exceptional customer service Partners with Management on Associate training needs to increase effectiveness Provides and accepts ongoing recognition and constructive feedback Creates a positive internal and external customer experience Job Requirements: Ability to respond appropriately to changes in direction or unexpected situations One year retail and 6 months of leadership experience. Available to work flexible schedule to support business needs, including nights and weekends. Team player, working effectively with peers and supervisors to accomplish tasks Strong organizational skills with attention to detail Ability to train others Strong understanding of merchandising techniques Capable of handling multiple tasks at one time Strong communication skills Job Details: Company: Marshalls Vacancy Type: Full Time Job Location: Sacramento, CA, US Application Deadline: N/A Apply Here Jobsvilla.net
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