Million Air Careers – Customer Service Representative

Job Description:

The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department.

Job Responsibilities:

• Maintain neat work area at all times to include front desk, lobby, and all FBO amenities
• Greet customers in a friendly, professional manner
• Provide concierge services to pilots and customers including making reservations as required
• Partner with line service team to meet and exceed customer’s service expectations
• Keep hospitality bar stocked with snacks and beverages
• Invoicing for services rendered to customers and pilots
• Record customer preferences in Million Air CSI system
• Proactive preparation for all incoming aircraft
• Provides timely feedback to the company regarding service failures or customer concerns

Job Requirements:

• Customer focus- naturally outgoing/extroverted
• Communicate with customers and employees in person, on phone, and through radio communications
• Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
• Bi-lingual preferred
• Strong computer skills including Microsoft office products and point of sale programs
• Basic mathematical knowledge

Job Details:

Company: Million Air

Vacancy Type:  Full Time

Job Location: Syracuse, NY, US

Application Deadline: N/A

Apply Here

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