Job Description: The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department. Job Responsibilities: Maintain neat work area at all times to include front desk, lobby, and all FBO amenities Invoicing for services rendered to customers and pilots Record customer preferences in Million Air CSI system Proactive preparation for all incoming aircraft Provides timely feedback to the company regarding service failures or customer concerns Greet customers in a friendly, professional manner Provide concierge services to pilots and customers including making reservations as required Partner with line service team to meet and exceed customer's service expectations Keep hospitality bar stocked with snacks and beverages Job Requirements: Entry level position Ability to work evenings weekends, and holidays Acceptable driving record Ability to pass a background check Customer service experience preferably in the service industry High School Diploma or equivalent Strong computer skills including Microsoft office products and point of sale programs Basic mathematical knowledge Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record) Bi-lingual preferred Customer focus- naturally outgoing/extroverted Communicate with customers and employees in person, on phone, and through radio communications Job Details: Company: Million Air Vacancy Type: Full Time Job Location: Albany, NY, US Application Deadline: N/A Apply Here Jobsvilla.net
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