Job Description: Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team. The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department. Job Responsibilities: Proactive preparation for all incoming aircraft Provides timely feedback to the company regarding service failures or customer concerns Invoicing for services rendered to customers and pilots Record customer preferences in Million Air CSI system Greet customers in a friendly, professional manner Provide concierge services to pilots and customers including making reservations as required Maintain neat work area at all times to include front desk, lobby, and all FBO amenities Partner with line service team to meet and exceed customer's service expectations Keep hospitality bar stocked with snacks and beverages Job Requirements: Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record) Bi-lingual preferred Entry level position Ability to work evenings weekends, and holidays High School Diploma or equivalent Acceptable driving record Ability to pass a background check Customer focus- naturally outgoing/extroverted Communicate with customers and employees in person, on phone, and through radio communications Strong computer skills including Microsoft office products and point of sale programs Basic mathematical knowledge Job Details: Company: Million Air Vacancy Type: Full Time Job Location: Moses Lake, WA, US Application Deadline: N/A Apply Here Jobsvilla.net
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