RBS Jobs – Business Customer Service Representative

Job Description:

In this role you’ll be applying your customer service expertise when dealing with business customer transactions and queries. As a Customer Service Representative for business banking, we’ll count on you to consider our customers’ requirements, and to help them with any issues they may have.

Job Responsibilities:

• Identifying any possible complaints, resolving them as swiftly as possible or raising more complex matters to our specialist teams
• Maintaining a detailed knowledge of the financial services product range
• Gathering information to understand customers’ requirements and offer suitable solutions
• Building great customer relationships, gaining their trust by having a genuine interest in their individual needs

Job Requirements:

• Strong multitasking skills, allowing you to navigate different systems and process information while talking to customers
• Great listening skills and the ability to remain calm under pressure while confidently managing calls
• The determination to go the extra mile for our customers every day to provide that individual service
• Resilience, patience and hard work to achieve quality results while answering a high level of calls confidently and efficiently
• Good numerical and organisational skills

Job Details:

Company: RBS

Vacancy Type:  Full Time

Job Location: Manchester, England, UK

Application Deadline: N/A

Apply Here

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