Friday , March 29 2024

Santander Recruitment – Re Engineering Specialist

Website Santander

Job Description:

In this role you’ll be an important member of our Process Re-Engineering team, supporting Re-Engineering Managers in completing end to end customer journey process reviews using a Lean Six Sigma methodology and subsequently implementing strategic improvements in collaboration with IT to transform the bank.
You will work closely with IT and other key areas within Santander to implement new processes in line with Santander’s mission to deliver an outstanding customer experience by simplifying and digitising the business.

Job Responsibilities:

  • Supporting and leading of E2E customer journey and process reviews within a Lean Six Sigma framework including production and presentation of outputs.
  • Ensuring process improvements and changes align with strategic goals
  • Identifying and delivery of tactical and strategic process improvements in combination with business delivery teams
  • Maintaining an understanding of business processes and systems as appropriate
  • Developing relationships and work with Santander control functions, operational transformation teams, IT & product owners to challenge existing processes.
  • Investigating business problems and opportunities, specifying the required changes to business processes, people skills, information, technology and organisation structures and roles.
  • Collating data to analyse and baseline as-is process performance and quantify the potential benefits of to-be process improvements

Job Requirements:

  • Ability to manage multiple tasks within tight deadlines
  • Strong interpersonal & communication skills with ability to manage and challenge stakeholders.
  • Ability to apply an organised and methodical approach
  • Good understanding and application of Lean Six Sigma methodology and agile delivery
  • Experience in delivering Business Analysis/ Process Re-engineering initiatives
  • Attention to detail with the ability identify root-cause and implement solutions

Job Details:

Company: Santander

Vacancy Type:  Full Time

Job Location: Bradford, England, UK

Application Deadline: N/A

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