Signature Airlines Jobs – Ramp Agent

Job Description:

A Line Service Technician (LST) is a customer service role responsible for a variety of duties that contribute  towards safely providing requested services for general aviation aircraft, crews and passengers. An LST  routinely operates ground service equipment and uses knowledge of the company’s policies and procedures  to provide efficient and excellent service to customers and other guests to the fixed base operation (FBO)

Job Responsibilities:

• Offer, promote, sell and deliver general aviation services to crewmembers, customers and other guests
• Maintain safe, clean and secure ramps and operations
• Drive a shuttle vehicle with passengers and/or luggage and cargo
• Load and unload luggage and other cargo into/out of aircraft and from/into the FBO or other location
• Fuel handling including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation
• Provide professional and friendly customer service while exhibiting a positive and helpful attitude, consideration and courtesy to everyone at all times
• Work as part of a team delivering safe and efficient aircraft services while providing a welcoming atmosphere to customers and other guests
• Collaborate, cooperate and work closely with all coworkers, customers, clients, vendors, and aircraft crewmembers to ensure customer service needs are met. This includes ensuring efficient and accurate communication through various methods to accomplish operational tasks
• Service aircraft as requested by management or customers, such as fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, delivering catering and towing
• Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks, shuttles, etc.
• Create accurate records pertaining to time worked and activities and services performed
• Understand, comply with and enforce all operational, safety, and customer service requirements for all aspects of the job
• Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport

Job Requirements:

• Ability to successfully and timely complete Signature’s training programs
• Ability to pass a color vision test for purposes of inspecting aviation fuel
• Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars
• Must be able to safely and efficiently perform various functions (e.g., fueling, de-icing) from elevated heights
• Ability to read, understand and follow all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like
• Must work well as part of a team, get along with others, follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions
• A valid state driver’s license. In some locations a commercial driver’s license (CDL) is required as dictated by local regulations and business needs
• Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company’s applicable insurance policies
• High school diploma or general education degree (GED)
• Minimum of 18 years of age
• Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel
• Clearly communicate in English with others in person, via telephone, radio communicators, and in writing
• Ability to use a computer and email, including pass computer-based training modules
• Excellent verbal and written communication skills, and for safety-sensitive tasks, in English
• Ability to prioritize and perform multiple tasks simultaneously
• Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality, and professionalism and always with a sense of cultural awareness and sensitivity

Job Details:

Company: Signature Flight Support

Vacancy Type: Full Time

Job Location: White Plains, NY, US

Application Deadline: N/A

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