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Website Signature Flight Support
Job Responsibilities:
- Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures.
- Marshal incoming and departing general aviation aircraft in accordance with Company standards.
- Identify crewmembers, passengers, visitors and vendors in accordance with the Company’s security procedures.
- Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio.
- Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper.
- Resolve customer requests, questions and concerns regarding the Company’s services or products.
- Transport customers by vehicle to and from airport terminal and local hotels as needed.
- Escort crew and passengers to and from aircraft.
- Assist customers with loading and unloading baggage as needed.
- Assist with taking fuel orders, catering and ground transportation as needed.
- Assist crew or passengers with directions or recommendations for food, lodging, etc.
- Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets.
- Perform Signature Gold Cap Service if requested by customer.
- Contact customers by verbal or written communications thanking them for using Signature Flight Support.
- Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris.
- Assist Line Service Technicians and Customer Service Representatives as needed.
- Perform other duties as assigned.
Job Requirements:
- Previous customer service experience preferred.
- Read, write and fluently speak and understand the English language.
- Communicate clearly with peers, internal and external customers.
- Write routine reports and correspondence.
- High school diploma or general education degree (GED).
- Read and interpret documents such as safety rules and procedure manuals.
- Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume.
- Must possess strong interpersonal, oral and written communication skills.
- Must possess a valid state driver’s license.
- Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
- Occasionally lift and/or move up to 40 pounds.
Job Details:
Company: Signature Flight Support
Vacancy Type: Full Time
Job Location: White Plains, NY, US
Application Deadline: N/A
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