Signature Jobs – Customer Service Representative

Job Responsibilities:

• Work as part of a team to provide everyone with a friendly welcome to Signature
• Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met. This includes ensuring an efficient and accurate transfer of information through various methods between and among customers, the FBO, other company departments and external parties
• Increase customer satisfaction by understanding and promptly addressing customers’ needs, which may include identifying and offering additional Signature services
• Respond to vendor, customer, and team member questions/concerns in an efficient and effective manner
• Accurately receive, dispatch and completely process customer purchases and fuel transactions in accordance with company procedures
• Maintain a working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly asked about by Signature’s customers and other visitors
• Replenish complementary beverages/supplies, as outlined in the facility appearance standard
• Enforce good cleanliness practices through daily inspections in assigned areas for good hygiene, neatness, and compliance with regulations and policies, and take corrective actions as needed
• Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation, catering and customs appointments as requested
• Assist pilots with access to airport and weather information, portals and computers
• Assist visitors with their luggage in the FBO and outside to/from aircraft
• Marshall aircraft, wing walking, placing chocks and cones, and assist line service personnel as needed
• Abide by emergency response procedures when/if critical events occur
• Recommend improvements to Signature’s standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel
• Exhibit a positive attitude, consideration and courtesy to everyone at all times

Job Requirements:

• Proficiency in computer operations (internet, email, Word) and typing, with an ability to learn new software.
• Ability to successfully and timely complete Signature’s training programs
• Strong verbal and written English communication skills
• Ability to use a computer and email, including passing computer-based training modules
• Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality and professionalism and always with a sense of cultural awareness and sensitivity
• Ability to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policies
• A professional appearance
• Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders
• Minimum of 18 years of age
• Ability to prioritize and perform multiple tasks simultaneously
• Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company’s applicable insurance policies
• Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa
• A valid state driver’s license
• Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions
• Ability to read small print
• High School diploma or general education degree (GED)

Job Details:

Company: Signature Flight Support

Vacancy Type: Full Time

Job Location: Goleta, CA, US

Application Deadline: N/A

Apply Here

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