Job Description: This is an Open Continuous Announcement to establish a standing register of qualified candidates to refer as vacancies occur. The first cut-off date for receipt/referral of applications will be October 31, 2020. The following cut-off dates are: February 28, 2021; May 31, 2021; and July 31, 2021. Final disposition notices will be completed once all position vacancies are filled or the announcement reaches the closing date stated in the announcement. Job Responsibilities: Answering unscreened calls for continuous periods of time on SSA's national 800 number; Providing quality customer service in a fast-paced, high call volume environment; Conducting interviews to determine the nature of the call; Identifying persons who may be eligible for various SSA programs by utilizing screening and interview methods effectively; Providing information on SSA's policies and procedures and resolving customer questions by identifying the issue and selecting the best option(s) for resolution; Determining eligibility for programs administered by SSA; Using automation tools to access and update information; and Delivering service to customers within agreed service levels and established performance standards. Job Requirements: U.S. Citizenship required Selective Service Registration, if applicable. (www.sss.gov) Background and/or security investigation required Job offers are contingent on background / security investigation results Selectees are required to serve a 1-year probationary period Must pass Meet-and-Deal panel interview Selectees are required to complete a 11-13 week technical training class Relocation expenses will not be paid Job Details: Company: Social Security Administration Vacancy Type: Full Time Job Location: Birmingham, AL, US Application Deadline: N/A Apply Here Jobsvilla.net
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