State Jobs Iowa – Business Services Customer Enhancement Specialist

Job Description:

he Iowa Secretary of State is hiring for a Business Services Customer Enhancement Specialist. The Secretary of State has outlined three broad goals (1) increasing voter registration and participation, (2) increasing voter integrity and (3) improving business services through excellent customer service

and technological improvement.

This position will be focused on the third goal, though there may be opportunity for crossover on all three. The role will be responsible for two main tasks:

Customer experience enhancement. In this role, the Specialist will develop an ongoing multimedia campaign aimed at improving the range of tools available to our customers.
As project manager for the Secretary of State website. In this role, the Specialist will work with business unit leaders and the Communications team to plan and provide content management for the website.

Job Responsibilities:

In pursuit of these goals, and at the direction of the chief of staff or chief operating officer, develops new customer service enhancements, including: Creating videos, graphics, and instructional content on common questions and “how-to” documentation. With consultation from other team members and leadership, plan and develop consistent customer service and constituent outreach campaigns for the Business Services Division.

Additionally, the position will plan, develop, and write marketing plans for the Business Services Division and Fast Track Filing, at the direction of the chief of staff or chief operating officer.  Works with agency leadership and Communications team to provide content management updates Writes articles to send to stakeholder publications and provides input to Communication Director on business services communications. Acts as a point-of-contact to vendor during redesign and implementation of the new website.

Job Requirements:

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. Graduation from an accredited four-year college or university with a bachelor’s degree in any field, and experience equal to one year of full-time administrative support (e.g., screening visitors and callers; opening/distributing mail, typing/proofing documents, letters, and reports; organizing files; scheduling meetings/appointments; arranging travel; processing travel claims; ordering supplies/equipment) or technical support work (e.g., determining budget, personnel, and equipment needs; compiling/evaluating statistical, historical, economic, business, financial or technical program data; interpreting or securing compliance with laws, rules and regulations; reviewing operating records/reports and evaluating their effectiveness).
2. A total of five years of education and/or full-time experience (as described in number one) where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.
3. Current, continuous experience in the state executive branch that includes experience equal to 12 months of full-time work as an Administrative Assistant 1

Job Details:

Company: State of Iowa

Vacancy Type:  Full Time

Job Location: Dubuque, IA, US

Application Deadline: N/A

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