Job Description: Follow up with customer on parts order and ensure complete satisfaction with the order. Accurately record parts transactions and data into Dealer Management System – attention to detail critical. Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers. Communicate estimated parts ship and arrival time, including regular updates. Conduct Transactions w/ systems; walk customer through order and provide summary. Maintain records of time, expenses and materials. Return missed phone calls and emails promptly – 5 minutes or less. Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service. Perform other related duties as assigned. Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention. Job Responsibilities: DMS Systems, SAP, MS Office Suite. Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles. Dealer Business Process and Best Practice. Automotive equipment and servicing methods. Excellent oral and written communication skills as well as the ability to follow instructions required. Understand in basic automotive techniques related to repair and servicing of automobiles. 1-3 yrs experience in the automotive industry, 2-5 years material service and distribution experience. Job Requirements: ASE Certification a plus. Maintain and perform top level professional integrity and appearance as a parts advisor. Dealer automotive service experience a plus Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public. Degree or Certificate from a University program in Automotive Technology a plus. Job Details: Company: Tesla Vacancy Type: Full Time Job Location: Red Deer, Alberta, CA Application Deadline: N/A Apply Here Jobsvilla.net
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