Job Description: Communicate estimated completion time, regular updates and follow through on each customer vehicle Conduct Transactions w/ system; walk customer through correction and provide summary Follow up with Customer on services provided; ensure they are satisfied with the work performed Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention Coordinate the delivery time or pick up with each customer Return missed phone calls, email in no less than 5 minutes Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention Coordinate the detail of every vehicle prior to delivery Accurately record issues and data into Dealer Management System. Attention to detail critical Job Responsibilities: Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles Willingness to learn new and innovative automotive technologies Understanding of basic automotive techniques related to repair and servicing of automobiles Ability to follow oral and written instructions with attention to detail Perform detailed daily record keeping and reporting Effectively handle multiple priorities, organize workload, and meet deadlines Job Requirements: Must have and maintain a valid driver’s license and an acceptable and safe driving record Retail automotive service experience, preferred High School diploma or equivalent Associate Degree or certificate in Automotive Technology, preferred Dealer Management System(s), Outlook, and MS Office Work in a team-based environment and achieve common goal Must be at least 18 years of age Job Details: Company: Tesla Vacancy Type: Full Time Job Location:ingston, Ontario, CAK Application Deadline: N/A Apply Here Jobsvilla.net
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