UBC Careers Near Me – Student Learning Hub Coordinator

Job Description:

The Student Learning Hub (SLH) Coordinator facilitates the daily functions and operations of Library teams, focusing primarily on the Writing and Language Learning Consultants working in the SLH. The incumbent provides leadership, advice and direction to this diverse and dynamic team, coordinates team meetings and team communications, and develops new procedures as necessary – all with an eye to enhancing equity, diversity, and inclusion for the team and the populations the SLH serves. EDI principles are continually kept in focus when coordinating the team’s needs for training, resources and scheduling. The Coordinator communicates the work of the SLH (via the website, appointment booking system, email, etc.) with the UBC Okanagan Campus Community, Library and other Coordinators. The role ensures collaboration and coordination with campus departments, especially SLH partners like Learning Services, Student Services, and other branch libraries of UBC, particularly the Chapman Learning Commons. The Coordinator also Participates in and develops resources to support team events such as staff meetings, training sessions and skill-building events and is a resource for students accessing supports in the SLH.

Job Responsibilities:

• Responsible for the coordination of administrative activities:
• Serving as a resource person and providing advice to staff (including student staff).
• Providing input for on-going staffing needs; assisting with the recruitment process and staff evaluations.
• Coordinating and leading projects (e.g.: inventories, weeding, collection relocations environmental scans, space reconfiguration etc.).
• Ensuring appropriate maintenance of technology used in service areas (eg.: laptops, iPads), and recommending new and replacement items for purchase when appropriate.
• Coordinating working schedules for support staff and students in accordance with the BCGEU Collective Agreement in order to keep the Library service points and Student Learning Hub staffed with both the number of staff/students and the appropriate skill levels needed during all opening hours throughout the year.
• Coordinating and may assist with operational activities in access services, public services or Student Learning Hub services. For example, answering user questions and referring to appropriate resources, opening and closing library facilities as necessary, etc, and borrower services activities.
• Updating and maintaining clear file systems, documentation and databases, while respecting user privacy and confidentiality.
• Creating a positive and welcoming customer service environment for all users both in-person and online by upholding principles of equity, diversity and inclusion.
• Compiling statistics and generating reports as directed.
• Overseeing and coordinating the testing and implementation of upgrades to library systems and services and Student Learning Hub as necessary.
• Responding to walk-in, phone and email inquiries, triaging inquiries to appropriate services, as needed, and to issues that require immediate supervisory attention, escalating those issues to the appropriate manager.
• Monitoring and evaluating work output of staff.
• Assisting librarians or managers with: orientation or training sessions, and preparing support or instructional materials for students and faculty as directed. May present approved materials during sessions, and respond to user questions, referring where appropriate.
• Reviewing and adjudicating fine appeals, claims returned, missing and damaged items.
• Using approved training materials, providing training to staff, including student staff, and ensuring that such training is appropriate, timely and ongoing.
• Responsible for the coordination of service activities by:
• Serving as the point of contact for user issues with policies (e.g.: fines and loans policies, appointment booking policies, etc.).
• Establishing work standards in both quality and quantity.
• Developing and maintaining procedure manuals for Library activities (e.g. Student Learning Hub).

Job Requirements:

• A minimum of two (2) years of post-secondary education is required.
• A minimum of five (5) years’ experience in a post-secondary environment which includes a minimum of two years of progressive leadership experience; a demonstrated ability in working with cross-functional teams; experience in working in various areas within a library or writing centre is an asset, and/or an equivalent combination of education and experience.
• Completed Bachelor level of education.
• High quality customer service skills grounded in EDI principles .
• Intermediate knowledge level of MS Office software that includes word processing, spreadsheet, database applications, electronic mail and scheduling/calendaring applications.
• Experience in using desktop publishing software as well as the WordPress Content Management System.
• Effective oral and written communication with accuracy and attention to detail.
• Ability to operate a normal range of office equipment.
• Ability to compose correspondence using Business English.
• Ability to exercise tact and discretion when handling sensitive and/or confidential matters.
• Strong interpersonal and organizational skills.
• Ability to multi-task and prioritize.
• Ability to plan and complete projects.
• Demonstrated ability to work under pressure and to meet deadlines while being courteous and helpful.
• Ability to work both independently and within a team environment.
• Ability to lead meetings

Job Details:

Company: The University of British Columbia

Vacancy Type: Full Time

Job Location: Kelowna, BC, CA

Application Deadline: N/A

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