Job Description: The Parking Services Administrative Coordinator is responsible for the administrative operations of Parking Services. Job Responsibilities: Advises and recommends appropriate parking options to students, faculty and staff. Uses tact and discretion when resolving parking concerns, assesses appropriate level of action to take and follows through to ensure resolution, including escalated situations. Processes the sales of all parking permits, takes payments, posts payments, minor changes and cancellations. Balances cash receipts for payments collected at the front desk and processing journal vouchers. Ensures proper cash handling and reconciliation processes are in line with UBC policy. Manages the requests, creation, implementation, tracking and invoicing of parking coupon codes for both campus departments and external stakeholders. Coordinates the sales process for all parking permits including establishing permit ranges, quantities and promoting parking permit sales dates. Reviews cancellations, administers cancellation fees, and processes refunds in a timely manner to optimize revenue. Coordinates Pro-pass sales and administration, including taking payments, distributing bus passes and managing inventory. Ensures that parking services front counter coverage is maintained at all times. Processes payment of parking violations and fines. Ensures accuracy of transactions for parking fees for students, staff, faculty, visitors and contractors on campus. Checks financial balances for accuracy and investigates account discrepancies including correcting accounts in the case of incorrect financial posting. Provides front counter customer service support for all internal and external inquiries. Responds to community queries regarding parking services, as well as referring to appropriate campus partners for information and advice. Ensures parking accounts are kept up-to-date by academic session, following up on payment deadlines and collects outstanding fees or processes refunds to reconcile accounts. Completion of monthly financial reconciliation for the parking services department. Processes transfer of funds made in error to UBC Vancouver or other accounts. Reconciles payroll deduction accounts with Human Resources and Payroll. Checks financial balances for accuracy, investigates and corrects discrepancies in accounts and processing journal vouchers. Monitors compliance of payment deferment options. Administers billing process for campus partners and sponsor agencies. Identifies and advises past due accounts for additional action. Job Requirements: Experience and knowledge working with basic accounting practices in an accounts receivable environment. Experience working with online social media platforms. Demonstrated written and oral communication, interpersonal and organizational skills. Demonstrated technical skills and aptitude. Experience working in an educational environment interacting with students and knowledge of campus resources and services is an asset. Completion of secondary school (Grade 12) or equivalent and graduation from a two year post-secondary program in Business Administration. Intermediate computer proficiency required - Word, Excel, Outlook, WordPress and databases. Proven customer service skills, providing excellent, efficient and accessible service. Minimum of 3 years related experience, or an equivalent combination of education and experience. Demonstrated ability to maintain accuracy and attention to detail, while prioritizing work with conflicting demands and working under pressure to meet deadlines. Job Details: Company: The University of British Columbia Vacancy Type: Full Time Job Location: Kelowna, BC, CA Application Deadline: N/A Apply Here Jobsvilla.net
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