UBC Careers Online – Parking Services Administrative Coordinator

Job Description:

The Parking Services Administrative Coordinator is responsible for the administrative operations of Parking Services.

Job Responsibilities:

• Advises and recommends appropriate parking options to students, faculty and staff.
• Uses tact and discretion when resolving parking concerns, assesses appropriate level of action to take and follows through to ensure resolution, including escalated situations.
• Processes the sales of all parking permits, takes payments, posts payments, minor changes and cancellations.
• Balances cash receipts for payments collected at the front desk and processing journal vouchers.
• Ensures proper cash handling and reconciliation processes are in line with UBC policy.
• Manages the requests, creation, implementation, tracking and invoicing of parking coupon codes for both campus departments and external stakeholders.
• Coordinates the sales process for all parking permits including establishing permit ranges, quantities and promoting parking permit sales dates.
• Reviews cancellations, administers cancellation fees, and processes refunds in a timely manner to optimize revenue.
• Coordinates Pro-pass sales and administration, including taking payments, distributing bus passes and managing inventory.
• Ensures that parking services front counter coverage is maintained at all times.
• Processes payment of parking violations and fines.
• Ensures accuracy of transactions for parking fees for students, staff, faculty, visitors and contractors on campus.
• Checks financial balances for accuracy and investigates account discrepancies including correcting accounts in the case of incorrect financial posting.
• Provides front counter customer service support for all internal and external inquiries.
• Responds to community queries regarding parking services, as well as referring to appropriate campus partners for information and advice.
• Ensures parking accounts are kept up-to-date by academic session, following up on payment deadlines and collects outstanding fees or processes refunds to reconcile accounts.
• Completion of monthly financial reconciliation for the parking services department.
• Processes transfer of funds made in error to UBC Vancouver or other accounts.
• Reconciles payroll deduction accounts with Human Resources and Payroll.
• Checks financial balances for accuracy, investigates and corrects discrepancies in accounts and processing journal vouchers.
• Monitors compliance of payment deferment options.
• Administers billing process for campus partners and sponsor agencies.
• Identifies and advises past due accounts for additional action.

Job Requirements:

• Experience and knowledge working with basic accounting practices in an accounts receivable environment.
• Experience working with online social media platforms.
• Demonstrated written and oral communication, interpersonal and organizational skills.
• Demonstrated technical skills and aptitude.
• Experience working in an educational environment interacting with students and knowledge of campus resources and services is an asset.
• Completion of secondary school (Grade 12) or equivalent and graduation from a two year post-secondary program in Business Administration.
• Intermediate computer proficiency required – Word, Excel, Outlook, WordPress and databases.
• Proven customer service skills, providing excellent, efficient and accessible service.
• Minimum of 3 years related experience, or an equivalent combination of education and experience.
• Demonstrated ability to maintain accuracy and attention to detail, while prioritizing work with conflicting demands and working under pressure to meet deadlines.

Job Details:

Company: The University of British Columbia

Vacancy Type: Full Time

Job Location: Kelowna, BC, CA

Application Deadline: N/A

Apply Here

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