UBC Employment – Housekeeping Manager

Job Description:

The Housekeeping Manager is an executive housekeeping position that is responsible for overseeing provision of interior hotel housekeeping services, management of suite amenities/linen inventory and hotel suite cleaning and guest support in assigned areas for Conferences and Accommodation. The Housekeeping Manager exemplifies guest service excellence and leads hotel housekeeping training programs for Student Housing and Community Services (SHCS). This position manages a team of Head Hotel Service Workers and Hotel Service Workers and Housekeepers and ensures quality service standards are met and ensure operational targets are achieved for the department. The Housekeeping Manager is required at times, to be available for after-hours emergency Hotel staff.

Job Requirements:

• Successful completion of a building services management or hotel management program preferred.
• A valid British Columbia Driver’s license (class 5 is preferred) and a clean driving record required.
• Able to effectively plan and delegate complex tasks.
• Must be able to manage and lead a large and diverse workforce.
• Must be bondable.
• Previous experience in hotel or student residence housekeeping service is preferred.
• Fluent in both spoken and written English.
• Able to handle and prioritize multiple tasks.
• Proficient hotel property management system, hotel technology and general computer skills required (Word, Excel, and Outlook).
• Demonstrated supervisory experience, preferably in a unionized environment.
• Minimum of four years of related experience, or an equivalent combination of education and experience.
• Knowledge of WorkSafeBC regulations and correct use of custodial equipment, supplies, and safe work methods is required.
• Experience in a unionized environment an asset.
• Excellent customer service experience and aptitude.
• Must be tactful, diplomatic and have good interpersonal skills.
• Satisfactory Criminal Record Check.
• Ability to delegate, lead, motivate, coach and train employees.
• Undergraduate degree in a relevant discipline.

Job Details:

Company: The University of British Columbia

Vacancy Type: Full Time

Job Location: Vancouver, BC, CA

Application Deadline: N/A

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