Virgin Money Careers – Virgin Money Host

Job Description:

Our VM Hosts are the face of Virgin Money and have a crucial role to play, delivering a heartfelt service to our customers daily. Our fabulous Enfield Store has an opportunity in their team so if you have a genuine passion for helping others and ready to make a real difference then we could be what you’re looking for!

Job Responsibilities:

• Resolving any queries customers may have with their banking.
• Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution.
• Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
• Working with awesome colleagues across our Stores and offices so customers always have the right person to speak to when they need expert advice.
• You’ll be an ambassador for Virgin Money, showcasing the amazing work we do and spreading the word through events both in store and in the local community.
• Welcoming our lovely customers to the Store.

Job Requirements:

• Some experience of working within a customer service environment and a passion for delivering a brilliant service to customers.
• Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
• Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
• A flexible and positive working approach to suit customer needs and business demands.
• Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
• A keen interest in all things digital with a desire to keep up to date with up and coming technology news.
• Some financial services experience.
• Knowledge of banking products.

Job Details:

Company: Virgin Money

Vacancy Type: Part Time

Job Location: London, England, UK

Application Deadline: N/A

Apply Here

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