Virgin Money Vacancies – Virgin Money Host

Job Description:

It’s an exciting time to be joining Virgin Money as we transform our team into one that is ready to meet the challenges of the future, setting us up to support our ambition to disrupt the status quo and turn traditional banking on its head! Delivering a first class customer experience is at the heart of all we do and we’re always on the lookout for like-minded individuals who love to exceed customer expectations.

Our VM Hosts are the face of Virgin Money and have a crucial role to play, delivering a heartfelt service to our customers daily. Our fabulous Edinburgh City Store has an opportunity in their team so if you have a genuine passion for helping others and ready to make a real difference then we could be what you’re looking for!

Job Responsibilities:

• Welcoming our lovely customers to the Store.
• Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
• Working with awesome colleagues across our Stores and offices so customers always have the right person to speak to when they need expert advice.
• You’ll be an ambassador for Virgin Money, showcasing the amazing work we do and spreading the word through events both in store and in the local community.
• Resolving any queries customers may have with their banking.
• Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution.

Job Requirements:

• Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
• A flexible and positive working approach to suit customer needs and business demands.
• Some experience of working within a customer service environment and a passion for delivering a brilliant service to customers.
• Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
• Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
• A keen interest in all things digital with a desire to keep up to date with up and coming technology news.

Job Details:

Company: Virgin Money

Vacancy Type:  Full Time

Job Location: Edinburgh, Scotland, UK

Application Deadline: N/A

Apply Here

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