Job Description: The Account Success Representative is responsible for developing strong customer relationships that promote retention and loyalty, particularly at the start of the customer journey with WM. Additionally, this role will work closely with both our sales team and customers to ensure the customer is onboarded successfully. Job Responsibilities: Conduct Sales Rep to OBC customer transition meeting to handle onboarding process Review and verify all customer set up information is accurate Contact customer prior to delivery to confirm delivery date Verify in MAS container has been delivered and review routing to confirm service day Contact customer to confirm receipt of container and review scheduled service day Follow up with customer after first service to confirm was completed to their satisfaction Contact customer to review invoice, ensure service levels are correct, review contamination charges etc. Conduct OBC to account manager customer transition meeting to handle future needs and concerns Job Requirements: Education: Bachelor’s Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience. Experience: Two (2) years of experience in customer service (in addition to education requirement). Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day; Required to exert physical effort in handling objects less than 30 pounds rarely; Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely; Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; Job Details: Company: Waste Management Vacancy Type: Full Time Job Location: Phoenix, AZ, US Application Deadline: N/A Apply Here Jobsvilla.net
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