Monday , March 4 2024

Amazon Job – IT Support Engineer II

Website Amazon

Job Description:

As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to manager large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit.

Job Responsibilities:

  • Troubleshooting difficult IT problems without SOPs
  • Planning and coordinating CMs and CM templates.
  • Collaborating with internal teams or vendors to execute projects.
  • Leading continuous improvement efforts.
  • Auditing the quality of work performed and provide constructive feedback when necessary.
  • Automating manual tasks; create/improve small tools that help make team operations more efficient.
  • Serving as the first point of escalation.
  • Participating in hiring, training and development of others.
  • Moving up to 49 lbs as well as standing and walking during shifts lasting 12 hours.
  • Traveling up to 75% of the time.

Job Requirements:

  • High school or equivalent diploma
  • 4+ years of hands on IT systems or relevant experience in a commercial production environment
  • 4+ years of experience in each of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
  • 4+ years of experience troubleshooting skills in a multi-user high availability environment
  • 4+ years of experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
  • 4+ years of experience in PC repair, troubleshooting, deployment, and liquidation
  • 3+ years IT experience with client, server, and network service delivery
  • Has obtained two of the following certifications: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
  • Valid state driver’s license

Job Details:

Company: Amazon

Vacancy Type:  Full Time

Job Location: New Haven, CT, US

Application Deadline: N/A

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