Bank of Scotland Careers – Customer Service Advisor

Job Description:

We’re currently looking for caring people to join our contact centre teams to support customers from our Lloyds Bank, Bank of Scotland and Halifax brands.

Job Responsibilities:

• You’ll be taking customer calls and doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).
• You’ll take the care to understand what matters to them and if you don’t know the answer then you’ll have access to plenty of colleagues that do…
• From day one we’ll teach you all about our products and processes and you’ll learn how respond to queries quickly and become better every day…

Job Requirements:

• Crucially, you’re a people person – working with your team to provide a really crucial service to millions of customers.
• The passion to put yourself in the customers’ shoes, show empathy and be dedicated to resolving their query.
• The commitment to deliver on your promises and going above and beyond for your customer.

Job Details:

Company: Bank of Scotland

Vacancy Type:  Full Time

Job Location: Dunfermline, Scotland, UK

Application Deadline: N/A

Apply Here

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