Tuesday , February 27 2024

Careers at Metrolinx – Director

Website Metrolinx

Job Description:

The Director, Community Engagement East provides direction and leadership to the development and execution of strategies for the delivery of all communication activities related to Metrolinx’s community and stakeholder engagement programs. Provides senior management oversight and leadership to support the successful delivery of Metrolinx transit projects and enhance strategic relationships with communities, stakeholders and all levels of government.

Job Responsibilities:

  • Identifies and proactively furthers relationship-building and partnership opportunities to shape and achieve effective community & stakeholder engagement programs, plans and objectives
  • Oversees the procurement of services including defining requirements, evaluation of submissions and ongoing management of contractor services
  • Facilitates the achievement of Metrolinx’s vision and image by planning for consistent and frequent delivery of key messages that represent the organization favourably, gains and sustains a social license to proceed to get projects built and to make positive, lasting contributions to the community
  • Builds and manages positive and productive relationships with key stakeholders including but not limited to: community liaison groups; community partners; local Boards of Trade; Chambers of Commerce; Business Improvement Areas; and the general public regarding projects and to facilitate community engagement program development
  • Delivers strategic advice, options and recommendations for issues management, including strategy, analysis, and messaging, as well as identifying and mitigating risks and concerns that could negatively impact Metrolinx’s brand and reputation
  • Cultivates and actively manages critical relationships with local elected officials and third-party partners to ensure their requirements and concerns are addressed
  • Provides senior leadership oversight and direction to project teams (e.g. defining team member roles, responsibilities, and expectations); delivers timely feedback to ensure a cohesive operational unit and the optimum use of team skills; manages staff and monitors work assignments to ensure adherence to timelines; monitors the achievement of performance objectives; develops and implements action plans to address performance gaps
  • Supports and enables the effective delivery of the Metrolinx capital program by providing direction and expertise to the strategic planning and tactical delivery of a high-profile community and stakeholder engagement program focused on, public engagement, education, and collaboration

Job Requirements:

  • Negotiating, influencing and political acuity skills to identify, analyze, and determine the impact of emerging and potentially contentious issues, and proactively develop and execute strategic issues management plans to address issues, propose solutions, strategic options and positioning
  • Experience managing vendors offering professional services
  • Familiarity and experience working with the diverse communities that make up the region
  • Strategic planning and project execution to manage multiple and changing priorities with competing deadlines
  • Minimum ten (10) years’ progressively senior experience developing, planning and executing, strategic community and stakeholder engagement programs and activities, including issues management
  • Strong innovative thinking, creative problem solving and effective organizational skills to establish effective networks and creative and innovative approaches to community engagement strategy solutions that effectively convey the Metrolinx’ mission, vision, values and mandate and engage and impact audiences and stakeholders through multiple channels
  • Knowledge of and expertise in the techniques, strategies and methods of strategic communications, communications planning, issues management, to direct and oversee a critical community and stakeholder engagement program that supports a wide spectrum of information needs of external audiences

Job Details:

Company: Metrolinx

Vacancy Type:  Full Time

Job Location: Toronto, ON, CA

Application Deadline: N/A

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