Monday , March 4 2024

HEB Job Openings – Catering Specialist

Website H-E-B

Job Description:

As your Restaurant’s Catering Specialist, you’ll promote, price, plan, coordinate, and execute special event orders. Based on your knowledge and expertise, you’ll make suggestions and provide options to help each customer plan the perfect function, and then follow through on service and food quality to ensure complete satisfaction.

Job Responsibilities:

  • Requisitions equipment and supplies needed for each event, ensuring they meet customer expectations / requirements
  • Inspects event sites prior to the start of each function (room setup, menu, service staff, etc.)
  • Greets customers prior to the start of each event; continually observes, directs, and assists staff
  • Confers with staff at event site to coordinate details; ensures guest needs are met throughout event
  • Prepares required paperwork, including forms, reports, and schedules in an organized and timely manner
  • Directs administrative details such as financial operations, dissemination of promotional materials, and responses to inquiries
  • Consults with customers to determine objectives / requirements for events such as meetings, special parties, and banquets
  • Obtains event-related specifications and pertinent information (e.g., number attending, schedule of events, menu, etc.)
  • Creates quotes; prepares contracts; secures customer signatures; collects deposits as required
  • Regularly reviews upcoming event function sheets; modifies as needed
  • Ensures all government / company regulations and standards for product freshness, safety, refrigeration, and sanitation are met
  • Assists purchasing / receiving tasks for total restaurant facility
  • Creates / consults on menus based on knowledge of food and food prep, available kitchen capacity, prep / cook times, event specifics, etc.
  • Trains line / prep cooks to help with catering orders
  • Monitors events to ensure compliance with regulations / laws, and satisfaction of customers; resolves any issues that arise
  • Returns / arranges for return of rented materials
  • Documents final arrangements with clients; maintains records of event aspects, including financial details; prepares schedules for each off-site event
  • Directs / supervises breakdown and cleanup after each event
  • Accounts for all equipment and supplies; returns restaurant items to storage areas
  • Coordinates event-related services (e.g., transportation / delivery, facilities, catering, signage, displays, special needs requirements, printing, etc.); evaluates / selects service providers according to customer requirements

Job Requirements:

  • Advanced customer service and communication skills
  • Advanced planning and organization skills
  • Ability to handle guest feedback and resolve problems effectively
  • Ability to maintain a smile at all times, even when balancing multiple priorities
  • Business acumen
  • Comprehensive culinary and food prep knowledge
  • Culinary and food processing skills
  • Ability to direct / lead a team
  • Minimum age 18 (mandatory)
  • Culinary degree, or equivalent combination of culinary training and / or experience
  • Ability to work a flexible schedule, including opening, closing, and weekend shifts
  • Ability to respond quickly and appropriately to guest concerns and feedback
  • 1+ years of experience working front of house duties, banquet / event work, or related experience
  • Experience in ordering, inventory management, and shrink control
  • Experience working front of house and catering event duties
  • Advanced customer service and communication skills

Job Details:

Company: H-E-B

Vacancy Type: Full Time

Job Location: Odessa, TX, US

Application Deadline: N/A

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