Monday , May 20 2024

Hewlett Packard Enterprise Careers – Resolution Network Engineer

Website HPE

Job Description:

HPE is looking for an HPC Software Engineering Resolution engineer to join our Level 3 global service team. This service engineer is to provide support for high performance computing networks on a variety of supercomputer and cluster based products. The focus for this position is tracking, communicating and testing issues/fixes and troubleshooting and analyzing Linux networking issues, including performance issues and those tied to HPE’s system/cluster management software/tools.

Job Responsibilities:

  • Provide technical support for customer reported issues escalated to level 3 support
  • Analyze, reproduce, troubleshoot, isolate, escalate, and resolve issues
  • Work with various HPE teams, including but not limited to, HPE Level 2 support, Publications, Training, Support Planning, Testing and Cray R&D
  • Test and provide new network software updates and documentation via customer portal
  • Document and communicate throughout the whole process of working an issue until closure
  • Facilitate high quality communication with customers

Job Requirements:

  • Strong Linux networking knowledge and experience
  • Ability to gather data, perform analysis, reproduce, resolve or escalate, and see issues through to closure
  • Ability to multi-task and prioritize, switching between working several issues at once
  • Ability to work effectively in a team environment to investigate and resolve complex problems as part of a team
  • Ability to provide after-hours support work, as required.
  • Good communication skills, internally within HPE and externally with customers, both verbal and written
  • Strong experience with Ethernet, TCP/IP, VLANs, and enterprise level switch configuration
  • Experience in several of the following network technologies: Infiniband, NIS, DNS, NTP, LDAP, NFS, OSPF, BGP, LLDP, LAG/MLAG, bonding, LACP
  • Cluster management experience very desireable

Qualification & Experience:

  • Bachelor’s degree in Computer Science, Engineering or related field/discipline
  • 5+ years of technical experience, ideally in an HPC-related area

Job Details:

Company: HPE

Vacancy Type:  Full Time

Job Location: Mysuru, Karnataka, IN

Application Deadline: N/A

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