Saturday , February 24 2024

Jobs in Canadian North – CUSTOMER SERVICE AGENT

Website Canadian North

Job Responsibilities:

  • Record flight arrival and departure times;
  • Conduct radio communications with the aircraft;
  • Process baggage;
  • Process claims for damaged or missing baggage;
  • Administer Staff Travel and employee travel both business and pleasure;
  • Maintain records as required;
  • Provide load data;
  • Assist the Cargo/Ramp Attendant if so required with the processing of carry-on baggage, placement of cones etc, would not be required to load plane;
  • Respond to travel agency inquiries;
  • Assist passengers with mobility and special needs;
  • Compute fares;
  • Disseminate information;
  • Issue tickets and process sales reports for deposit;
  • Assemble, control and transmit reservations and passenger data;
  • Perform other duties and functions related to the foregoing;
  • Other duties as assigned
  • Process passengers;
  • Make reservations;

Job Requirements:

  • Willing to assist in all areas of passenger services;
  • Willing to work irregular hours of operation and shift work;
  • Must be familiar with all aspects paperwork/documentation for all passenger service functions;
  • Must possess strong communication, and interpersonal skills;
  • Proven customer service skills;
  • Works well in team environment;
  • Bilingual in English/French or English/Inuktut;
  • Possess a knowledge of passenger check-in and baggage handling;
  • High school diploma or equivalent related experience;
  • 1 year of customer service experience;
  • Possess a working knowledge of Sabre System;
  • Demonstrated proficiency in Microsoft Office (Word, Excel, Outlook) with high typing accuracy;
  • Experience in handling passengers with mobility needs;
  • Must be adept at handling multiple tasks, and prioritizing duties;

Job Details:

Company: Canadian North

Vacancy Type:  Full Time

Job Location: Yellowknife, CA

Application Deadline: N/A

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