Saturday , February 24 2024

JP Morgan Careers – Wholesale Payments – Client Service Account Manager (French / English language) – Associate (Paris)

Website JP Morgan

Job Description:

A Client Service Account Manager maintains and enhances best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.

Job Responsibilities:

  • Promote use of self-service tools to reduce number of Client enquiries
  • Assist in developing and executing strategic Client plans
  • Identify and escalate potential risk associated with Client activities
  • Understand Clients’ business to predict their needs and provide appropriate solutions
  • Develop, maintain and broaden partnerships with Clients
  • Identify opportunities for product development and enhancement
  • Analyse payment and associated activities in order to identify efficiencies and cross sell opportunities
  • Develop internal partnerships (e.g. Sales, Operations, Product, WSS)
  • Participate in and support TS initiatives
  • Become the Clients’ trusted adviser
  • Promote sharing of experience and best practice across the Service team
  • Record all Client interactions (e.g. calls, meetings, issues, proactive communications)

Job Requirements:

  • Excellent verbal and written communication skills
  • Ability to work effectively under pressure whilst maintaining a professional manner

Qualification & Experience:

  • Dual-ability to work effectively as both a team player and alone
  • Demonstration of cultural sensitivity and awareness
  • Proven negotiation skills

Job Details:

Company: JP Morgan

Vacancy Type:  Full Time

Job Location: Boulogne, Île-De-France, FR

Application Deadline: N/A

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