
Website Million Air
Job Description:
The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department.
Job Responsibilities:
- Greet customers in a friendly, professional manner
- Provide concierge services to pilots and customers including making reservations as required
- Maintain neat work area at all times to include front desk, lobby, and all FBO amenities
- Proactive preparation for all incoming aircraft
- Provides timely feedback to the company regarding service failures or customer concerns
- Partner with line service team to meet and exceed customer’s service expectations
- Keep hospitality bar stocked with snacks and beverages
- Invoicing for services rendered to customers and pilots
- Record customer preferences in Million Air CSI system
Job Requirements:
- Strong computer skills including Microsoft office products and point of sale programs
- Basic mathematical knowledge
- Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
- Bi-lingual preferred
- Customer focus- naturally outgoing/extroverted
- Communicate with customers and employees in person, on phone, and through radio communications
- Customer service experience preferably in the service industry
- High School Diploma or equivalent
- Entry level position
- Ability to work evenings weekends, and holidays
- Acceptable driving record
- Ability to pass a background check
Job Details:
Company: Million Air
Vacancy Type: Full Time
Job Location: Tucson, AZ, US
Application Deadline: N/A
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