State of Missouri Careers – Benefit Program Technician

Job Description:

The Family Support Division is seeking applications for Benefit Program Technicians. These positions will be located in the Cape Girardeau County/Cape Girardeau Customer Service Center located at 471 Siemers Drive, Cape Girardeau, MO. Customer Service Center hours of operation are 6:00 am – 6:00 pm Monday – Friday. Employees will be expected to work hours that meet the business needs of the agency that are within these hours.

As our Benefit Program Technician you will help Missouri citizens to receive food, medical, financial and nutritional assistance so they can live safe, healthy and productive lives.

Every day you will determine initial and continuing eligibility of Missouri citizens for these services, interview clients in person and by telephone, prepare summaries and much more.

To thrive in this role, you must be personable, compassionate and have a non-judgmental attitude.

“Alone we can do so little; together we can do so much.” – Helen Keller

Job Responsibilities:

Accepting applications from all qualified applicants.

If you have questions about this position please contact: DSS Recruiting Coordinator, Courtney Hall at HRC@dss.mo.gov .

Job Requirements:

Sixty or more earned credit hours from an accredited college or university with a minimum of six earned credit hours in one or a combination of the following: Counseling, Criminal Justice, Education, Psychology, Sociology, or Social Work. OR 2-4 years of relevant experience. (Substitutions may be allowed.)
A valid driver’s license.

(Earned credit hours from an accredited college or university may substitute on a year-for-year basis for a maximum of three years of the required experience at a rate of 30 earned credit hours for one year.)

Knowledge of individual and group behavior. Knowledge of child development and the role of the family. Knowledge of the causes of juvenile delinquency and current methods of youth treatment. Ability to work with youth and family members. Ability to foster the cooperation of youth in the treatment process. Ability to physically respond appropriately to work situations or emergencies. Ability to learn verbal and physical crisis intervention/de-escalation techniques and emergency treatment procedures. Ability to transport youth and travel as necessary.

Job Details:

Company:  State of Missouri

Vacancy Type:  Full Time

Job Location: Cape Girardeau, MO, US

Application Deadline: N/A

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